1. Partnerships & Development
2. Programmes
3. Improving Frontline Responses

Improving Frontline Responses

Revolving Doors Agency is passionate about improving frontline service responses for people with multiple problems. Our service users told us that what matters most to them is the service they receive on a day to day basis from agencies like housing, drugs agencies and social services and that all too often positive policy did not filter down to positive practice on the ground. Equally important are their experiences with criminal justice agencies like the police, courts, prisons and probation. The relationship with these services is very different but service users still wished to be treated with respect and fairness.

People with multiple problems are often in contact with a range of services and these services can have different roles and functions. We know that agencies like those above, face high levels of competing demands for their services and only limited resources. Within this difficult environment, we are committed to working alongside services like those described above to improve frontline responses to those with multiple problems.

In 2011, we began this work by publishing a literature review called Complex Responses: Understanding poor frontline responses to adults with multiple needs. The work identified a variety of factors which can impact on the experiences which people have in their engagement with services.

We are pleased to be working in partnership with the Social Care Workforce Research Unit at King’s College London on a Communities of Practice project.  A ‘Community of Practice’ is a group of people who share a concern, a set of problems, or a passion about a topic and who want to deepen their knowledge and expertise by interacting on an ongoing basis.  Read more about this project here.